Primus - Revolutionising network security

Master Control Over Withheld Calls

The Anonymous Caller Blocker service offers telecommunications providers the ability to block or flag withheld and anonymous calls, protecting agents from nuisance traffic. Using a unique reference system, blocked numbers are anonymized, ensuring privacy while allowing flexibility to unblock them later. The service integrates with time-based, area-based, and conditional routing features, ensuring calls are managed efficiently before they disrupt agent workflows.

Block or flag calls with withheld caller IDs at the network layer
Maintain a secure list of blocked numbers with unique references for future unblocking
Leverage time-of-day and area-based routing for dynamic call management
Route flagged calls to multiple destinations, including voicemail or agent queues
Present custom CLI information for inbound calls based on routing preferences

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Advanced Features of Anonymous Caller Blocker

Gain control and flexibility over withheld caller IDs while maintaining privacy and compliance.

Time-of-Day & Area-Based Routing

Implement advanced inbound call management with time-of-day and geographic area-based routing policies. Ensure that only valid calls are allowed through during specific operational hours or from approved regions, while all others are blocked or flagged for review.

Anonymous Caller List

Securely store anonymised caller data with a unique reference system, which allows operators to track and unblock calls from withheld numbers without exposing or storing sensitive information. This ensures both compliance and operational flexibility.

Voicemail & Multi-Destination Options

Configure robust call handling options for unanswered calls, including automatic voicemail forwarding, or route calls sequentially or simultaneously to multiple destinations, ensuring that critical communications are never missed while blocking unwanted calls.

CLI Presentation

Gain full control over the CLI for inbound calls. Either present the actual dialed number or pass a pre-configured CLI for each call to facilitate custom inbound campaigns, or identify and flag calls originating from suspicious or withheld numbers.

Call Recording & AI Summaries

Record all calls for compliance and training purposes, while leveraging AI to generate concise summaries of flagged calls. This reduces the burden of manual review, provides immediate insights, and enhances operational efficiency by identifying critical data points from each conversation.

Privacy-Centric & Flexible Call Management

Efficient Routing with Full Control

Implement sophisticated call handling based on geographic regions and time-of-day, ensuring that only valid calls are processed. Leverage AI-powered call summaries and seamless voicemail integration, ensuring that malicious calls are immediately isolated while legitimate traffic is swiftly routed to appropriate destinations.

Advanced time-of-day and geographic area-based filtering to ensure efficient call handling
Minimise disruptions by directing non-critical calls to voicemail or secondary destinations
Integrate easily with existing contact centre workflows for optimal service continuity