Inbound Number Translation

Dynamic routing, AI summaries, and real-time call analytics—all in one unified solution.

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Advanced Routing for Ultimate Control

Gain full control over every incoming call with sophisticated rules—time-of-day, area-based, IP-based, or date-based. Combine these with our powerful AI features to enhance customer service, improve operational efficiency, and optimise routing in real time.

  • Route calls based on weekends, holidays, or specific geographic regions
  • Block or allow calls by IP address or caller location
  • Seamless scheduling that adapts to local or global time zones
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Comprehensive Feature Set

Flexibility, automation, and intelligence to perfect your inbound call handling.

Conditional Routing

Implement intelligent routing based on time-of-day, geographic area, IP, or specific dates. Control call flows with precision by adjusting routing rules to accommodate weekends, holidays, or regional preferences, all in real time.

Multiple Destinations

Seamlessly forward calls to multiple destinations—SIP, PSTN, or pre-configured contacts—either simultaneously or in a defined sequence, ensuring calls reach the right endpoints with minimal latency.

Voicemail & Transcription

Direct unanswered calls to voicemail and automatically transcribe them for quick, actionable insights. This feature streamlines response time, ensuring agents can follow up promptly with minimal delay.

AI Summaries

Generate concise AI-driven summaries for every recorded call. These summaries save agent time by providing key points and actionable insights, enhancing productivity and ensuring that no detail is missed.

Preconnection Greeting

Play a brief pre-connection message to callers before the call is routed. Perfect for disclaimers, personalized greetings, or branded introductions, ensuring a professional experience every time.

Mid-Call Transfer & Whisper

Effortlessly transfer live calls without interruption, and provide agents with whisper prompts for private information during the call, ensuring seamless communication and superior customer service.

Missed Call Alerts

Receive instant email alerts for any missed calls, ensuring no potential lead slips through the cracks. This feature improves customer engagement by providing immediate visibility into call traffic.

CLI Presentation

Present a custom CLI for inbound campaigns or maintain brand consistency by passing through the caller’s ID. This gives you flexibility in managing how calls appear to recipients while maintaining transparency.

Call Recording

Record every inbound call for compliance, training, or quality assurance. Store recordings securely via Email, FTP, or AWS S3, ensuring that critical communications are retained and easily accessible.

Custom SIP Headers

Customize or manipulate SIP headers to integrate seamlessly with legacy systems or capture key campaign data, offering greater control over call flow and facilitating advanced analytics and tracking.

Seamless AI Integration

Call Transcriptions, Summaries & More

Enhance your inbound call experience with automated voicemail transcriptions and AI-generated summaries. By providing agents with quick access to essential call details, they can act faster, improving response time and operational efficiency.

  • Real-time transcription of voicemails delivered to your inbox
  • AI-driven summaries that highlight key points for fast call reviews
  • Perfect for training, compliance, and quality assurance monitoring
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Seamless AI Integration
Inbound Call Demo
The Ultimate Telecoms Toolkit

Revolutionize Your Inbound Call Handling

Start your free trial today and experience how flexible call routing, AI-driven insights, and real-time analytics can transform your inbound call workflows.

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