CLI Overlay

Customise your outgoing caller ID with full control, powered by secure access, real-time call recording, and AI-driven summaries.

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Full Control Over Your Outbound Caller ID

CLI Overlay offers precise control over outbound Caller Line Identification (CLI) for every call. Tailor your caller ID for brand consistency, targeted campaigns, or regulatory compliance. This service allows you to select or mask the CLI dynamically, providing flexibility while ensuring security.

  • Authenticate access via dial-in number for secure CLI manipulation
  • Choose from multiple verified CLIs for different outbound calls
  • Ensure brand consistency across various departments and campaigns
  • Time-of-day routing to manage CLI usage based on business hours
  • Enable call recording and AI-powered summaries for compliance and training
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Key Features of CLI Overlay

A robust suite of features to secure, customise, and monitor your CLI presentation with ease.

Dial-In to Choose Caller ID

Authenticate via a secure access number, enabling dynamic CLI presentation that supports custom caller IDs for outbound calls, ensuring full control over caller identity at the network level.

Conditional Routing

Apply Time-of-Day rules to govern when custom CLIs are presented, ensuring compliance with business hours and mitigating the risk of unauthorized CLI masking outside specified periods.

Missed Call Alerts

Receive real-time email notifications for unconnected calls, enabling proactive follow-up and improving customer engagement by ensuring no critical communications are overlooked.

Call Recording & AI Summaries

Record outbound calls for compliance and training, complemented by AI-powered summaries that distill key information from conversations, allowing for fast review and reducing manual oversight.

Flexible CLI Options

Choose from a variety of verified CLIs to present on outbound calls, enabling targeted marketing campaigns, brand consistency across different departments, and ensuring seamless customer identification.

Ensure Compliance & Security

Maintain Full Oversight and Control

CLI Overlay ensures that your outbound communications remain compliant with industry regulations while maintaining full operational control. Time-of-day restrictions and user-level access permissions provide a secure environment, preventing unauthorized use of custom caller IDs while offering real-time insights into all outbound calls.

  • Real-time call recording to ensure regulatory compliance and accurate record-keeping
  • AI-driven summaries for quick call analysis and actionable insights
  • Missed call alerts for proactive call management and follow-up
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Ensure Compliance & Security
CLI Overlay Demo
The Ultimate Telecommunication Toolkit

Experience the Power of CLI Overlay

Add unparalleled flexibility to your outbound communications with secure CLI masking, real-time reporting, AI-driven insights, and regulatory compliance—all through one easy-to-integrate solution.

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